Jack Be Nimble Candle Creations
Handcrafted Soy Candles & Goats Milk Soap
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Home > Terms and Conditions

Policies, Terms and Conditions:

 
Copyright and Trademark Notice  by 
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Jack Be Candle Creations., Copyright © 2010, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
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Credit Cards  by 
We use PayPal for all purchases.  If you do not have a PayPal account you can still pay using Visa, MasterCard,  American Express and Discover through the PayPal site. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
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Links  by 
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
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Money Orders, Cashier’s Checks, Company Checks, & Personal Checks  by 
We do not accept money orders, cashier’s checks, personal checks, and company checks.
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Multiple Product Orders  by 
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
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Order Acceptance Policy  by 
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Jack Be Nimble Candle Creations reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
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Other Conditions  by 
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Jack Be Nimble Candle Creations signs them or not. We reserve the right to make changes to this site and these conditions at any time.
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Out-of-Stock Products  by 
We will ship your product as it becomes available. Usually products will ship out the next business day and for orders received on Saturday, Sunday or any major holiday if your items are in stock.
However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
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Privacy  by 
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to Jack Be Nimble Candle Creations. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to Jack Be Nimble Candle Creations. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

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Privacy on Other Web Sites  by 
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Jack Be Nimble Candle Creations is not responsible for the actions of third parties.
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Returns  by 

Jack Be Nimble Candle Creations stands behind our product. If, for any reason, you are unhappy with our product, we will exchange your candle(s) for a different candle(s) to ensure your satisfaction is guaranteed.

Policy

1) If you wish to exchange your candle(s), please call (404) 784-5560 or email jackbenimblecandles@yahoo.com  within 30 days of receiving your candles.

2) We do not except returns on candles that have been burned. (Believe it or not, we have had people burn over 50% of a candle, then wish to “exchange” for a new one!)

3) If you would like to exchange or return an item for any reason please enclose your invoice and merchandise in the original packaging. Send the box to us via UPS, USPS, or insured mail and send to the address we provide you.  We cannot accept returns sent C.O.D.

4) Jack Be Nimble Candle Creations reserves the right to refuse service to customers who are blatantly attempting to abuse this policy. Make sure you read our policy Soy Candle Factsor "Candle Safety & Facts" to read about how to properly burn soy candles.




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Shipping Policy  by 
Shipping Time --  All orders are hand poured. Usually we ship within 3 business days. However due to the fact that we hand pour all candles, at times it can take up to 10 business days to ship your items. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement. During the months of May, June, July and August orders will be shipped on Mondays only. This is so your items do not melt sitting in a warehouse over the weekend. We ship all orders in USPS flat rate boxes.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Jack Be Nimble Candle Creations or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
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Taxes  by 
Tax is included in the price of all products on Jack Be Nimble Candle Creations.
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Typographical Errors  by 
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price
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