ORDERS & CUSTOMER CARECan I still order from your site during "Safer at Home" mandate?
Yes! absolutely. And we greatly appreciate your support. As a thank-you for your support, we're offering FREE shipping on all domestic orders - $25 or over!
Is there sales tax?
The state of Georgia is subject to 8% sales tax.
How long will it take for my order to arrive?
Domestic orders leave our studio within 3-5 business days and once scanned by our carrier take 2-5 business days to arrive via USPS
What if the item I want is unavailable/sold out?
We restock our shop often so be sure to check back!
What shipping method do you use?
At this time we use USPS Priority Mail.
Can I pick up my candle order?
At this time because of COVID-19 we have suspended pick-up from our warehouse.
Do you offer exchanges or returns?
All sales are final; however we will replace items that are damaged during shipping. We stand behind our candles so if you have any concerns please e-mail us and we’ll work to make things right.
What happens if my candle is damaged during shipment?
All of our candles are wrapped and packaged to protect from damage during shipping. Should you receive a candle that is damaged, please e-mail us within 5 calendar days of receiving your item. Please keep all shipping materials until damage claim is completed.
ABOUT OUR CANDLES
What's the best way to burn Jack Be Nimble Candles?
Our recommended burn time is 3-4 hours. On the first burn, allow the melt pool to reach the edges of the jars before extinguishing. This will allow the candle to burn evenly and prevent "tunneling." Be sure never to leave a candle unattended or in reach of children, pets or a draft. Allow the jar to cool completely before handling.
We choose to work with soy wax for a variety of reasons. We love that it's renewable and carbon neutral. We love that it burns more cleanly - and better yet - for a longer period of time than paraffin. We love the way soy wax smells mixed with a good fragrance. And mostly, we love working with soy because it's a natural and non-toxic product that we can touch with our hands every day.
How is soy wax made?
Soy beans are husked and dried into flake form, then the oil is extracted from the flakes and hydrogenated. The hydrogenation alters the chemical compound so that soy bean oil is a solid at room temperature - soy wax! Leftover bean husks are typically used as animal feed.
Is your soy wax GMO free?
The short answer is no. The protein used to test for the presence of GMOs is not present in soy wax, therefore there is no reliable way to test for GMO free soy wax. Furthermore, only a very small percentage of soy beans grown in the US are considered organic/GMO free. If and when GMO-free soy wax becomes readily available, we will definitely use it!
Are your fragrances phthalate free? What is a phthalate??
All our fragrances are phthalate free. Phthalates are used to dissolve raw materials in apothecary, medicine, and fragrances. Recently there has been concern linking high levels of phtalates to health issues, especially in children. While there are no rules against phthalate use in candles, we decided not to work with fragrances with phthalates in them. The levels of phthalates typically found in a candle are not harmful to a consumer or manufacturer, but we decided that simpler is always better.
Are your candles vegan? Do you or your suppliers test on animals?
Our candles and fragrances are considered vegan! We are happy to report that neither we nor our suppliers engage in animal testing.
Do you use essential oils in your candles?
We use fragrance oils that do have components of essential oil, but we do not use straight essential oils. While we love essential oils, we think that fragrance oils are better for use in candles, as the scent throw is stronger. Many essential oils tend to evaporate when they are burned because the flash point is so low.
How fragrant are Jack Be Nimble Candles?
We find that our candles fill a medium to large sized room nicely. For rooms with high ceilings we recommened 2 or more of our candles. Because we use natural soy wax, our candles will not have the same scent throw as parafin candles. We like that our candles are not overwhelming, but rather can be used every day.
How often are new scents/products released?
We try to release 1-2 new scents to our line each year. Follow us on social media and sign up for our newsletter on the hompage for sneak peaks at upcoming products.
Are your candles available for wholesale?
Yes! We are always looking for new shops and boutiques to work. Please visit our wholesale page and fill out a form. We will be in touch right away to work out the details.
Do you offer a recycling program for empty candle jars?
As of now, we do not have a recycling program. Please stay tuned for an update, but all Metro Atlanta residents are welcome to drop off their used, clean jars at our Chamblee warehouse. Meanwhile check with your local community for a recycling program.