The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Customer”, “You” and “Your” refers to you, the person accessing this website and accepting the Jack Be Nimble Candle’s LLC terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to Jack Be Nimble Candles, LLC. “Party”, “Parties”, or “Us”, refers to both the Customer and ourselves, or either the Customer or ourselves.
We are committed to protecting your privacy. Customer records are regarded as confidential and therefore will not be divulged to any third party, other than if legally required to do so to the appropriate authorities.
The materials on Jack Be Nimble Candles, LLC website are provided “as is”. Jack Be Nimble Candles, LLC makes no warranties, expressed or implied.
Our candles are made with soy wax made from US grown soybeans. We choose soy for it's clean nontoxic burn and wonderful scent throw. Each candle is hand-poured in Atlanta, GA. Our unique fragrances are carefully selected and thoroughly mixed into every small batch. We use all natural braided cotton-core wicks for a clean nontoxic burn. Our wicks are always lead free.
Payments and shopping with confidence
Jack Be Nimble Candles, LLC accepts Visa, Mastercard, Discover, American Express via our PayPal and Square shopping carts. We do not store or collect credit card information on our website. Our site is safe and secure. All information is encrypted and transmitted without risk using a Secure Sockets Layer (SSL) protocol.
All orders shipping to addresses within the State of Georgia will be charged 8% City of Atlanta / Fulton County Sales Tax.
Jack Be Nimble Candles ships via USPS Priority Mail. Priority Mail is typically delivered within 2-3 business days. Your item will leave our Midtown Atlanta studio within 7-8 business days. Please note customers are responsible for any return/exchange shipping costs.
We strive for 100% customer satisfaction, always! If you’re unsatisfied with your Jack Be Nimble products, please contact our Customer Care team at firstname.lastname@example.org. So that we can better assist you, please include your order number followed by the request in the subject line, for example:
- 2105 - Exchange Request
- 1897 - Return Request
All returns must be processed within 60 days of receiving your order and require proof of purchase (e.g. your Jack Be Nimble order number, order confirmation email, store receipt, etc)
If your order arrived damaged or if you're experiencing an issue with your product, please include photos and a detailed description in your email, and we'll get started on your exchange or replacement order ASAP.
Refunds are processed on unused, undamaged products only. Please return your items back to Jack Be Nimble HQ in the original packaging and ensure that the shipment is carefully packed, as we're unable to process refunds on items that arrive broken.
Refunds are applied to returned product only and do not cover any original shipping fees. As a small, growing business, we are currently unable to pay for return shipping. Once submitted, refunds typically return to the original payment method within 3-10 business days.
Exceptions: we do not accept returns or offer refunds on discounted or sale items, including products purchased during a promotion, gift cards, or third party products.
Promotions and coupon codes do not apply to clearance items or seasonal bundles as they have already been discounted.
If your candle purchase is a gift and you would like to omit the invoice and include one of our Jack Be Nimble gift cards instead, please specify in the notes during checkout and be sure to include what you’d like us to write on the card.
If you recieved one of our candles as a gift and want to exchange for another candle please return your item(s) back to Jack Be Nimble HQ in the original packaging and ensure that the shipment is carefully packed, as we're unable to process exchnages on items that arrive broken. No refunds given for gifts.
All of our candles are wrapped and packaged to protect from damage during shipping. Should you receive a candle that is damaged, please e-mail email@example.com within 5 calendar days of receiving your item. Please keep all shipping materials until damage claim is completed.
If your package is missing please contact us and we will reach out to the carrier. If your package is missing and you have not received it but tracking says delivered we are no longer liable. You will need to reach out to the carrier for assistance.
We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within Jack Be Nimble Candles,LLC on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.
Links from this website
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by Jack Be Nimble Candles, LLC and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. Jack Be Nimble Candles, LLC will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.
Copyright and other relevant intellectual property rights exists on all text relating to Jack Be Nimble Candles, LLC products and services and the full content of this website. Jack Be Nimble Candles, LLC logo is a registered trademark in the United States.